Refund policy

Return Policy

At MINNICS, we take great care in delivering high-quality toys to our customers. We accept returns only in case of damaged products or incorrect items delivered. If you receive a damaged or wrong product, please inform us within 3 days of receiving your order by contacting our customer support with clear photos or a video of the issue. Once verified, we will arrange a replacement or refund as applicable. Returns will not be accepted for reasons such as change of mind or liking, as our products are hygienic and child-use items.

 

Refund Policy

At MINNICS, customer satisfaction is very important to us. Refunds are applicable only in cases where a product is received in damaged condition or an incorrect item is delivered. To request a refund, customers must contact us within 3 days of receiving the order and provide clear photos or a video showing the issue.

Once the issue is verified by our support team, we will process the refund or replacement as applicable. Refunds will be credited to the original mode of payment within 7–10 working days after approval. Refunds will not be issued for reasons such as change of mind, incorrect product selection, or if the product has been used.